Return Policy

Thank you for choosing to shop with JT's! While we strive for your complete satisfaction, we understand that sometimes things don't go as planned. That's why we offer an easy return process to ensure you either receive a refund or the correct items.

Return Eligibility

• We accept returns within 30 days of purchase, as certain items have a limited shelf life that may affect their resale eligibility
• Items must be in their original/resellable condition, and include relevant documentation such as an invoice or packing slip

Non-Returnable Items

Certain products are not eligible for returns. These include:

• Fabrics, flooring, webbing, binding/edging/welting, velcro, or rope/cording that have been cut to size *excluding full rolls/spools*
• Pre-made kits such as Bimini Grab Rail Kits or Sliding Track Kits
• Tubing
• Foam/padding

If you are unsure if your item(s) are eligible for return, please contact us [email protected]

Return Process

To initiate a return, please follow these steps:

1. Prepare your items for return by packaging them securely in a box or padded envelope
2. Reach out to customer service team at [email protected] or call +1 (877) 780-2722 to request a return authorization. Please provide your order number and the reason for return
3. Once approved, items can be sent via a courier of your choice. Please address the parcel as follows:
   JT's Outdoor Fabrics - Returns
   110 Saunders Rd, Unit 20
   Barrie, ON L4N9A8
4. Upon receiving your item, JT's will inspect it. If it meets the return criteria, we will issue store credit or issue a refund to the original payment method within 5-7 business days [Refunds]

Refunds

• All returns/refunds are subjected to a 15% restocking fee
• Refunds are issued as store credit or to the original payment method
• All shipping fees are non-refundable